You will be asked to complete identity verification after your application is approved and before your first artwork goes live on the platform.
You will not be able to list artworks or receive payments until verification is complete. If your verification status changes, for example, if submitted documents expire, our team will notify you and ask you to resubmit.
What You Will Need to Provide
The verification process is handled through our secure payment provider, Stripe. The specific documents requested may vary depending on your country of residence, but typically include:
- Proof of identity — such as a government-issued photo ID (passport, national identity card, or driver's license)
- Proof of address — such as a recent utility bill, bank statement, or official document showing your name and residential address
- Basic personal details — such as your full legal name, date of birth, and country of residence
In some cases, particularly for higher-value transactions or specific jurisdictions, additional information may be requested. If this applies to you, our team will contact you with clear instructions.
How Your Information Is Handled
Your identity documents are processed securely by Stripe, our payment provider. ArtRewards does not store your identity documents on our own servers.
- Documents are submitted through an encrypted connection
- Access is restricted to authorised personnel only
- Information is used solely for the purposes of identity verification and payment processing
- Your data is handled in accordance with our Privacy Policy
If you have questions about how your personal data is used, please review the
Privacy Policy or contact our support team.
How to Complete Verification
- Log in to your artist dashboard after receiving your approval notification.
- Navigate to the verification section — you will see a prompt to begin if verification is pending.
- Follow the on-screen instructions provided by Stripe to submit your documents securely.
- Wait for confirmation — verification is typically completed within 1 to 2 business days.
You will receive an email once your verification is confirmed and your account is ready to use.
If Verification Is Incomplete
If you do not complete verification within the timeframe specified in your approval notification, your account will remain inactive, and you will be unable to list artworks or receive payments.
If you need more time or have questions about the process, contact our support team before your deadline. We can assist with most situations if you get in touch early.
If Verification Is Unsuccessful
In some cases, verification may not be completed successfully on the first attempt. Common reasons include:
- Document images that are unclear, cropped, or low resolution
- Documents that have expired
- A mismatch between the name on your documents and the name on your application
- Documents that do not meet the required format for your country
If this happens:
- You will be notified with details of what needs to be corrected
- You will be given the opportunity to resubmit
- Contact our support team if you are unsure what is required or if you believe there has been an error
If verification cannot be completed after resubmission, our team will contact you directly to discuss next steps.
| ROUTE1 | STANDARD | WHITE GLOVE |
|---|---|---|
| Domestic (UK) | 3–5 business days | 5–7 business days |
| Cell 2-1 | Cell 2-2 | Cell 2-3 |
| Cell 3-1 | Cell 3-2 | Cell 3-3 |
| Cell 4-1 | Cell 4-2 | Cell 4-3 |