Support
Help Center
For questions and information
For Art Collectors
Buying Art
Guidance on acquiring original works, understanding pricing, managing offers, and navigating your collector account.
- How to place an offer or purchase
- Payment methods & invoicing
- Managing your collection account
- Buyer Protection & returns
Become an Art Seller
For Artists
Everything you need to list works, manage your portfolio, understand commissions, and grow your presence on the platform.
- Applying to join as a seller
- Listing and pricing your works
- Commission structure & payouts
- Shipping responsibilities
Platform Integrity
Trust, Standards & Policies
Buyer Protection
Every purchase is protected. If a work arrives damaged or significantly differs from the listing, we facilitate resolution, including returns and refunds where applicable.
Platform Standards
All artists and galleries on our platform are reviewed for authenticity, professional conduct, and compliance with our listing accuracy requirements.
Legal Compliance
Our legal framework adheres to international trade and cultural property law. Terms of service, privacy policies, and data protection are reviewed and updated regularly.
Frequently Searched
Popular Topics
Shipping & Logistics
How is my artwork shipped and insured?
Learn about our white-glove shipping partners, insurance coverage, and delivery timelines for domestic and international orders.
Returns & Refunds
What is the return policy for original works?
Understand the conditions under which returns are accepted, the process for initiating a return, and how refunds are handled.
Payments
What payment methods are accepted?
We accept major credit cards, bank transfers, and select digital payment methods. High-value acquisitions may require wire transfer.
Artist Accounts
How do I apply to sell my work on the platform?
Our application process is selective. Learn what we look for, how to prepare your portfolio, and typical review timelines.
Authenticity
How is provenance and authenticity verified?
Every listed work undergoes documentation review. Learn how our specialists verify authenticity and what records accompany each sale.
Commission & Fees
What commission does Featured Artists charge?
Understand our commission structure for artists, any applicable buyer premiums, and how payouts are calculated and scheduled.
Get in Touch
Contact Support
Our specialist support team is available to assist you. Select the route most relevant to your enquiry for the fastest response.
Submit a Request
For general enquiries, order questions, or account issues. We aim to respond within 1–2 business days.
Buyer Support
Dedicated support for collectors regarding active orders, payments, and delivery. Response within 24 hours.
Artist Support
For listed artists with questions about listings, commissions, payouts, or account management.
Report a Concern
To report suspected fraud, listing inaccuracies, or policy violations. All reports are treated confidentially.
Privacy Request
To request data access, correction, or deletion under applicable data protection regulations (GDPR, CCPA).
Before You Contact Us
Most queries are addressed in our Help Center articles. We recommend searching for your topic above before submitting a request.
Response Times
General: 1–2 business days
Buyer & Artist Support: within 24 hours
Support Hours
Monday – Friday, 9:00am – 6:00pm GMT
Closed on public holidays
Direct Email
info@artrewards.net
Please include your order number or account email when contacting support for the fastest possible resolution.