Purchasing artwork online should feel exciting—not uncertain. That's why ArtRewards is committed to providing a secure marketplace where collectors can buy with confidence. Our Buyer Protection process is designed to help resolve issues if an artwork arrives damaged, significantly differs from its listing, or another eligible problem occurs during the transaction.
What Is Buyer Protection?
Buyer Protection is a set of policies and support services that help ensure eligible purchases are handled fairly. If something goes wrong with your order, our team will work with you and the seller to review the issue and reach an appropriate resolution.
While every case is reviewed individually, Buyer Protection is intended to create a transparent and trustworthy buying experience for both collectors and artists.
When Buyer Protection May Apply
Buyer Protection may apply in situations such as:
- The artwork arrives damaged during shipping.
- The received artwork significantly differs from the listing description or images.
- Important information about the artwork was inaccurate or missing.
- An eligible issue is reported within the required timeframe.
Each claim is evaluated based on the information provided by both the buyer and the seller.
What to Do If There's a Problem
If you experience an issue with your order:
- Review your order details and compare the received artwork with the original listing.
- Take clear photos of the artwork, packaging, and any visible damage.
- Contact ArtRewards Support as soon as possible.
- Provide all requested information, including your order number and supporting evidence.
- Wait while our team reviews the case and communicates with the seller.
Prompt reporting helps us investigate and resolve claims more efficiently.
How Claims Are Reviewed
When a claim is submitted, our team may review:
- The original artwork listing.
- Photos and documentation provided by the buyer.
- Information submitted by the seller.
- Shipping and delivery details.
- Any additional evidence relevant to the case.
Our goal is to reach a fair outcome based on the available information.
Possible Resolutions
Depending on the circumstances, a resolution may include:
- A replacement, when available.
- A partial or full refund, if the claim qualifies.
- A return of the artwork.
- Another mutually agreed solution between the buyer and seller.
The available resolution depends on the specific situation and the outcome of the review.
Situations That May Not Be Covered
Buyer Protection may not apply if:
- The claim is submitted after the allowed reporting period.
- The issue results from misuse or improper handling after delivery.
- The artwork matches the listing and description provided.
- The buyer cannot provide sufficient information to support the claim.
Please review the marketplace policies for complete eligibility requirements.
Tips for a Smooth Purchase
To help ensure a positive buying experience:
- Carefully read the artwork description before purchasing.
- Review all available images.
- Verify artwork dimensions, materials, and edition details.
- Keep all original packaging until you're satisfied with your purchase.
- Report any issues promptly after delivery.